Autoguard Platinum Warranty

Platinum covers the manufacturer's original mechanical and electrical components against sudden, unexpected failure, including:

• Engine

  Cylinder head and gasket, valves, camshaft, timing chains, pistons, crankshaft, oil pump, flywheel, turbo and more

• Gearbox & drivetrain

  Manual and automatic gearboxes, torque converter, clutch, differential, drive shafts and universal joints

• Fuel system

  Fuel pumps, injectors, airflow and oxygen sensors, EGR valves, catalytic converter and diesel particulate filter (failure only)

• Cooling system

  Water pump, radiator, thermostat, cooling fan and oil cooler

• Brakes

  Brake master cylinder, servo, ABS system, modulator and wheel speed sensors

• Steering & suspension

  Steering rack and box, power steering, active suspension, wheel bearings and coil springs (vehicles up to 6 years or 70,000 miles)

• Electrical system

  Starter motor, alternator, window and wiper motors, heater fan, ignition coils and engine ECU

• Hybrid & electric

  Drive motor, power inverter, on-board charger, control modules and high-voltage battery pack (repair only)

• Comfort & tech

  Air conditioning and climate control, in-car entertainment, satellite navigation and driver interface systems

Your warranty includes roadside assistance and recovery across the UK and Europe, provided by Call Assist. If you break down, call:

UK: 01206 812 780 · Europe: 00 44 1206 812 780

Cover also includes emergency key protection and help if you put the wrong fuel in. On warranties of 13 months or more you can also claim back the cost of one annual maintenance inspection, and if your car fails its MOT because a covered component has suddenly failed, Autoguard may help with the repair costs.

The most important rule: do not authorise any repairs before Autoguard has approved them. Repairs started without a repair request number cannot be paid.

1. Take the car to a VAT-registered garage. If the car shows signs of an imminent failure, stop driving it — continuing can cause further damage that won't be covered.
2. Your repairer calls Autoguard's repair department on 03432 271 499 with your contract number, mileage and the nature of the fault.
3. Autoguard assesses the request and, if approved, issues a repair request number. Only then should repairs begin.
4. After the repair, the invoice and paperwork must reach Autoguard within 7 days. Payment is made by bank transfer to you or the repairer.

The most a single repair request pays is the limit shown on your agreement form, up to the vehicle's purchase price in total.

• Keep the car serviced on schedule at a VAT-registered garage and keep every invoice — missing service history is the most common reason repair requests are declined.
• The car must have a valid MOT, tax and insurance at all times.
• Report any fault within 7 days of discovering it.
• If your car has a timing belt, make sure it's changed in line with the manufacturer's schedule — damage from a worn-out belt isn't covered.

Like every warranty, Platinum has exclusions. The main ones are:

• Normal wear and tear as a car ages with mileage
• Bodywork, trim, glass, wheels, tyres, seat belts and airbags
• Consumables such as bulbs, wiper blades, brake pads and discs, drive belts and hoses
• Brake callipers, wiring looms, lamps and LEDs, exhaust systems, seals and gaskets (unless specifically listed)
• Damage from corrosion, water ingress, neglect, overheating or lack of servicing
• Servicing costs and service items themselves

Your booklet lists every exclusion in full — please read it so you know exactly where you stand. The warranty is a discretionary maintenance contract, not an insurance product, and it doesn't affect your statutory consumer rights.

Autoguard's customer services team is on 03432 271 499 (Monday to Friday 9am–5pm, Saturday 9am–12pm) or info@autoguardwarranties.com. If a complaint can't be resolved, you can go to The Motor Ombudsman on 0345 241 3008.

Changed your mind? You can cancel within 14 days of issue by returning to us for a refund.